Receiving parcels and deliveries in Spain

Overview

Parcel delivery in Spain generally works smoothly, but apartment buildings without a doorman or accessible mailbox area can create missed-delivery hassles that surprise newcomers.

Requirements

• No special eligibility — anyone with a delivery address

Step-by-step process

• Provide clear delivery instructions (floor, door number, buzzer code) at checkout, since Spanish apartment buildings can be hard for couriers to navigate without them
• Track your parcel using the courier's app or website — most offer real-time delivery windows
• If you miss a delivery, check whether it's held at a local collection point (punto de recogida) or Correos office rather than automatically re-attempted
• For Correos deliveries specifically, use their app to redirect a missed delivery to a nearby pickup locker or point

Required documents

• Photo ID, sometimes requested for collecting a held parcel or signing for high-value deliveries

Common mistakes

• Leaving delivery instructions vague in buildings without a doorman, leading to failed delivery attempts
• Not checking a held parcel's collection deadline — uncollected parcels are eventually returned to the sender

Practical tips

• Many couriers and Correos now offer parcel lockers in supermarkets and other public locations as a convenient pickup alternative to a missed home delivery
• If you live in a building without secure ground-floor parcel storage, consider having deliveries sent to a collection point directly to avoid repeated missed attempts

How Tuchati can help

If a delivery has gone missing or you're not sure how to redirect it, Tuchati can help you figure out the right next step.