FAQ
Everything you want to know about Tuchati as a company — pricing, products, guarantees and how we work. Looking for help with a Spanish administrative procedure instead? Head to the Help Centre.
Tuchati is a personal assistant for people moving to and living in Spain. We combine a free AI Assistant and Help Centre that answer from our own verified content with real human support for anything that needs an actual person.
You tell us what you need, a real person reviews your case and researches it, you receive clear answers and step-by-step guidance, and we stay with you until it's genuinely resolved.
Browsing the Help Centre and using the AI Assistant are free — that's information. One Request (€39) is paid because it's real human work: an advisor takes ownership of your specific case from start to finish, not just pointing you to an article.
Tuchati Plus (€129/month) gives you a personal assistant, priority support, and up to 10 active requests at once — continuous follow-up across everything you need, not a single one-off task.
One Request fits a single, well-defined need. If you expect to need help with several things over time, or want ongoing priority support, Tuchati Plus is built for that continuity — it's not just "One Request, but recurring."
A One Request purchase covers one topic at a time. If you need several things handled concurrently, Tuchati Plus lets you have up to 10 active requests at once.
We guarantee the process: a real person reviews your case, gives you clear guidance, and stays with you until your request is fully handled on our side. We can't guarantee what a government authority ultimately decides — that's outside anyone's control, including ours — but completing our side of the work doesn't wait on their decision.
These are service objectives, not legal guarantees. One Request: first human response within 24 working hours (internal target under 12). Tuchati Plus: within 12 working hours (internal target significantly faster).
Additional Costs are optional third-party services (like sworn translations or courier fees) — never government fees, which are always your own responsibility. Every Additional Cost is explained in plain language with the exact amount shown before anything is charged, and requires your explicit in-app approval first. Nothing is ever charged without it.
Yes. Tuchati Plus is billed monthly with no long-term contract — if you cancel, it simply won't renew for the next cycle.
No — we guide you and handle the administrative process itself, but for complex legal or tax matters we connect you with independent qualified professionals when it's genuinely needed. We don't replace public services or professionals; we help you navigate them.
Our human support team communicates in English and Spanish. If you need another language, let us know when you get in touch and we'll do our best to accommodate you.
We only collect the information needed to help you, and we never share it without your consent.